Refund Policy

Refund & Return Policy

Overview

At MellowHairLab, we strive to ensure customer satisfaction with every purchase. Our refund and return policy outlines the conditions under which we accept returns and issue refunds.

Refund Conditions

We offer refunds under the following circumstances:

  • Fraudulent or unauthorized transactions
  • Defective or damaged products

Please note that only one refund per product is allowed. Approved refunds will be processed within a reasonable timeframe.

How to Request a Refund

To request a refund, please contact us with your valid order details:

Return Policy

To return a product, you must:

  • Contact customer support to request return authorization.
  • Return the item within 10 days of delivery.
  • Bear the cost of return shipping.

The return address is:

Mellow Goods LLC
3500 South DuPont Hwy
Dover, 19901

Refunds will be issued after inspection of returned items.

Limitation of Liability

All products and services are provided "as is" without warranties of any kind. Mellow Goods LLC is not liable for indirect or consequential damages, or losses resulting from the use of our products or website. Our maximum liability is limited to the amount paid for the product.

Contact Information

If you have any questions regarding our refund and return policy, please contact us: